Privacy Policy
At Cabjaks Assembly Limited, we are committed to protecting your privacy. We recognise that your personal information is confidential and understand that it is important for you to know how we collect, use, store and protect your information.
Information We Collect
We may collect personal information when you interact with us, use our website, place an order, create an account, save a plan, request a quote, contact us, subscribe to marketing communications, leave a review, or otherwise provide information to us.
This information may include:
- Your name, email address, phone number and delivery address;
- Billing and order details;
- Customer account details;
- Saved plans, quotes, carts or product selections;
- Communication history with us;
- Website usage information;
- Marketing preferences;
- Reviews, feedback or survey responses; and
- Any other information you choose to provide to us.
How We Use Your Information
We may use the information we collect to:
- Process and fulfil orders;
- Provide quotes, saved plans, customer accounts and online planning tools;
- Communicate with you about orders, enquiries, deliveries, support requests or product information;
- Send marketing communications, special offers, product updates or promotional information where permitted;
- Improve our website, products, services, online planners and customer experience;
- Understand customer behaviour and website performance;
- Measure the effectiveness of our advertising and marketing campaigns;
- Support internal business operations, reporting and administration;
- Detect errors, technical issues, fraud, misuse or security concerns; and
- Comply with legal obligations.
If at any stage you no longer wish to receive marketing communications from us, you can unsubscribe using the link provided in our emails or contact us at info@cabjaks.co.nz.
Website Tracking, Cookies and Analytics
Cabjaks Assembly Limited uses cookies, pixels, tags and similar tracking technologies on our website to help us operate the site, understand how customers use it, improve the customer experience, measure marketing performance and show relevant advertising.
These technologies may collect information such as your device type, browser type, IP address, pages viewed, products viewed, links clicked, referral source, campaign source, time spent on our website, items added to cart, checkout activity and purchase activity.
We may use this information to:
- Understand how visitors use our website;
- Measure the effectiveness of advertising and marketing campaigns;
- Improve our website, products, services and online planners;
- Remember your preferences and improve your browsing experience;
- Send relevant email, SMS or advertising communications where permitted;
- Create audience segments for marketing and reporting purposes;
- Detect website issues, errors or performance problems; and
- Support order, cart, quote and customer account functionality.
We may use third-party platforms to help us collect, process and analyse this information. These may include ecommerce, analytics, advertising, email marketing, SMS marketing, customer communication, review, payment, freight and business system providers.
Some of these providers may use cookies, pixels or similar technologies to help us understand customer activity, attribute sales or enquiries to marketing channels, build audience segments, personalise communications or show relevant advertising across other websites and platforms.
You can usually control or disable cookies through your browser settings. Please note that disabling some cookies may affect how our website functions, including account login, cart, checkout, saved plans, quote tools and other website features.
Where required, we may also ask for your consent to use certain types of cookies or tracking technologies.
Email, SMS and Marketing Communications
If you receive an email or SMS from us, it is because your contact details are listed with us, you have purchased from us, registered with us, subscribed to our communications, requested information, or otherwise have an existing relationship with us.
We may use your information to send order updates, service messages, abandoned cart reminders, quote follow-ups, product information, promotional offers, review requests or other communications that may be relevant to you.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email. For SMS communications, you can opt out by following the instructions provided in the message or contacting us directly.
Sharing of Your Information
We do not sell your personal information.
We may share personal information with trusted service providers who help us operate our business, website, marketing, customer communications, payment processing, order fulfilment, delivery, analytics, advertising, reviews, customer support and internal business systems.
These service providers are only provided with the information they need to perform their services for us and are expected to handle personal information securely and appropriately.
We may also disclose personal information where required by law, to protect our legal rights, to prevent fraud or misuse of our website, or in connection with a business sale, merger, restructure or similar transaction.
Cabjaks Assembly Limited is not responsible for the privacy practices of external websites linked from our website. Please check the privacy policy of any third-party website you visit.
Storage and Disclosure Outside New Zealand
Some of the service providers we use may store, process or access personal information outside New Zealand.
Where we disclose personal information to service providers outside New Zealand, we will take reasonable steps to ensure that the information is protected by appropriate safeguards consistent with the New Zealand Privacy Act 2020.
Security of Your Information
Cabjaks Assembly Limited is committed to keeping your personal information secure. We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Credit Card Details
Cabjaks Assembly Limited is fully committed to the security of your personal information. Our website uses SSL and does not retain or store credit card details. When you place a credit card order through this site, your details are transmitted over a secure server.
All payment details are encrypted before being transmitted using SSL technology to a PCI DSS compliant card authorisation and payment processing service.
Payment Security
Our payment providers use security technologies and procedures to help protect personal information from unauthorised access, use or disclosure. Sensitive payment information, such as credit card numbers, is protected through encryption and secure payment processing systems.
Cabjaks Assembly Limited does not store your full credit card details on our website.
Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to ask us to correct it if you believe it is inaccurate, incomplete or out of date.
To request access to, or correction of, your personal information, please contact us at info@cabjaks.co.nz.
Privacy Officer
If you have any questions about this Privacy Policy, how we collect or use personal information, or if you would like to make a privacy request or complaint, please contact our Privacy Officer at info@cabjaks.co.nz.