FAQs

Do you manufacture custom cabinets?

We do not offer any custom cabinets, you can find all of the sizes we offer on our website under ‘Our Products’. For gaps we recommend using fillers panels with a void behind them. If you are struggling with our standard cabinets not fitting your space, send us an email to info@cabjaks.co.nz with your plans and we can try coming up with a solution, however we are limited to our standard module so we might not have a solution for every situation.  

Will my cabinets come flat packed?

Our kitchen, laundry and tall cabinets only come fully assembled, we do not offer flat packed cabinets.

Can I just replace the doors on my cabinets?

Yes! If your original cabinets were purchased from us, you can order replacements using our standard fronts. If your cabinets were not purchased from us, you can use the ‘custom panel’ feature online to find a price for the exact size doors you require.

Can I change the placement of my handles?

Unfortunately, we are unable to change the placement of the handles, so this would need to be done on-site when installing. If you select no handle holes, the fronts won’t be drilled, and you can choose your own placement on-site. 

Do you sell appliances?

We sell a range of appliances, these can be found here: Appliances.

Will my cabinets come with the handles attached?

No. Due to risks of damage in transit, handles come separately with the screws, and will need to be installed on-site.

What's the difference between sink back and non sink back?

Sink back cabinets have a solid 16mm back, which is easier to fix components too as can be screwed into i.e. electrical and plumbing. You can still use a non sink back cabinet underneath a sink, but it will have a 3mm backing board instead and can make it harder for installation.

What is the load bearing for shelves?

There isn't a specific weight load for shelves, as there are a multitude of factors that determine how much it can take such as placement, distribution etc. If you're wanting to make your shelves less susceptible to bowing, we'd recommend using an L-bracket at the back under the shelf to help secure it more.

What are your benchtops made from?

Our benchtops are made using 30mm thick particle board, cover in a high pressure laminate. 

Can you manufacture custom benchtops?

Yes, we can make custom length and depth benchtops! This can be done using our benchtop planner. Please note that we are limited with what our machines are capable of, so if you are unable to create the benchtop you’re wanting in the planner, we are unable to manufacture it. 

How do I calculate the size of my benchtop?

It is best to manually add up the width of each cabinet, under bench voids, end panels and overhangs, you can then put these measurements in to our benchtop planner and decide which ends you would like to have clashed. All of our benchtops have a rolled edge at the front and if you select the ‘breakfast bar’ option, this will be rolled on both the front and back edges.

How do I calculate the overhang on my benchtop?

We usually recommend a 15mm overhang on the front edge of our benchtops, for example, if your cabinetry is 585mm deep, we would recommend a 600mm deep benchtop. For any exposed ends of the benchtop (i.e. not against a wall or tall end panel) we recommend a 10-15mm overhang to give the top a more finished look. These exposed ends also require clashing or ‘finishing’ to cover the raw edge.

Can I purchase an offcut?

We do not keep any benchtop offcuts in stock. If you require a benchtop blank (3600mm), this will need to be ordered online. You can then get in contact with the office to see if we have any available to be picked up earlier.

Can you cut sink and hob holes? 

We are unable to make any cut-outs in our benchtops, so this will need to be done on-site when they are being installed. The only exception to this is our kitchenettes when selecting a benchtop and sink option on the product page. Please note, the sinks do not come installed in the kitchenette benchtops. 

Do you sell splash backs?

Unfortunately, we do not offer any splash backs or upstands.

How should I clean my laminate top?

Warm soapy water is best, or Mr Muscle Surface & Glass or Ajax Spray n Wipe spray cleaners.

Do you offer any stone/quartz benchtops?

Unfortunately no, at this stage we only offer our laminate benchtops, or the stainless steel top with the 900mm and 1200mm 2 door kitchenettes.

How should I seal my benchtop?

We'd recommend painting any exposed edges that won't be visible with any acrylic paint to help seal the exposed particle board. All tops should be silicon sealed to walls, tall end panels etc. to stop water ingress. If tiling or adding a splash back it is recommended to silicon seal the top first. Fit the splash back, then silicon seal again. 

Do your wardrobes come flat packed?

Our wardrobe components do come flat packed, you can access our helpful ‘how-to guides’ here: How-to Guides

Wardrobe top panel or hanging rails are too big for my space

Our top panels and hanging rails are designed to be cut down so they perfectly fit your space. We are unable to cut them to size in our factory, but you do have the option of ordering a custom panel if you’d prefer. 

Do you offer coloured wardrobes? 

We currently only produce our wardrobe components in white. 

How do I split my multiple wardrobe order by room?

We recommend placing multiple separate orders when purchasing wardrobes for more than one room or for multiple walls in a walk-in wardrobe. This means that the components for each room or wall will come labeled with a different order number and makes dividing the packages on site more straight forward.

Do you measure on site?

We do not provide any on-site services. If you are needing help with measuring, your best option would be to contact one of our recommend installers or read over our measuring how-to guide. 

How do I add special requirements?

We have 4 special requirement options; No Handle Holes, No Handles or Handles Holes, No doors but include hinges and mounts or no doors, no hinges or mounts. These options can be found at the bottom of the page once you have selected ‘go to cart.’ There is also a special requirements box here that can be used for additional delivery notes or other notes you wish to add.

How do I get a quote?

Our business model is a do-it yourself experience, we have a range of online planners for wardrobes, benchtops, laundries and kitchens. We usually recommend that our customers create an account on our website, put their measurements in to the planning tool they require and play around with the cabinetry/products available. You will be able to see what your design will cost as you design it. We also recommend checking out our How-To Guides.

Do you offer a design service?

We do not offer a design service, however, if you are having some trouble with our online planning tool you can get in contact with us or visit us in our showroom and our team will do their best to help you out.

Do you carry stock of your products?

Do I need to make full payment when I order?

We will need to receive full payment before we start manufacturing your order. Payment can be made by card when placing your order or by bank deposit.

Am I able to edit the items in my cart?

You are only able to edit the quantity of an item in your cart (e.g. number of handles). To change a measurement of an item it would need to be deleted and added again with the new measurements. 

Is there a 3D function on the planner?

We don’t currently have a 3D view for our planners. However, for kitchen and laundry plans, we have a front view planner, which is 2D. To find this, click through to the review stage of the planner and the button is just below your plan. 

Resetting Password:

If you are struggling to reset your password, please email us at info@cabjaks.co.nz with the email your account is linked to. In most cases, it won’t let you reset your password as the account isn’t activated, so we will resend an activation link. 

Do you have samples?

Yes, we do! Samples are free to collect from our showroom in East Tamaki or have a flat courier fee of $20. They can be ordered by searching samples on our website and going through the checkout process. 

Do you offer an installation service?

We do not provide an installation service to our customers. We have a list of recommended installers on our website under ‘installers.’

Do you provide a sink or cooktop cutout?

We do not provide sink or cooktop cut outs on our custom benchtops as we found that this is something that often varies with installation. This is something that is usually performed by the person installing the kitchen to ensure placement and measurements are all correct. You can access our ‘how-to guide’ on sink cutouts here: Sink Cutout How-to

The only exception to this is our kitchenettes when selecting a benchtop and sink option on the product page. Please note, the sinks do not come installed in the kitchenette benchtops. 

Do you provide everything for install? 

Our cabinets come fully assembled, some slight adjustment may be required on the hinges or drawer fronts. Screws, L-brackets and other accessories will not be included, they can be found on our website here: Accessories. Our toe-kicks do not come with clips, we usually use silicone or glue on the adjustable feet to secure the panel. 

What is the process for picking up my order?

Your order will be manufactured by your selected required by date, you will receive an email to confirm that your order is ready to be picked up from our factory. You do not need to request a time slot to pick up your order, however, it may be a good idea if you are coming from outside of Auckland to check that your order is ready to be picked up before you set off.

How do I arrange delivery?

You can chose to have your order delivered in the check-out process when placing your order. Once you get to the ‘shipping’ stage, you will be provided with the option to select shipping to your address. If your order is being delivered outside of Auckland, it will be picked up by our freight company; Conroy Removals, and you will be contacted by them after the uplift to confirm a delivery time. If your order is being delivered within Auckland, a member of our team will be in touch with you the day before delivery to confirm.  

Please note: the ‘date required’ selected at checkout is an expected production date, NOT a delivery date. Once your order is completed, it will be booked on to the next available truck coming to your region. Trucks have specific uplift days depending on where they're going, with some only coming in once a week. Whilst our team will try their best to make the truck if it arrives before your required date, there are no guarantees.

Delivery schedules vary enormously depending on location:

Auckland delivery: allow an extra 1-3 business days

North Island Delivery: allow an extra 2-5 business days from uplift

South Island Delivery: allow an extra 5-14 business days from uplift

How much is delivery?

The cost for delivery is calculated based on the size of your order and your location. Once you have added everything to your shopping cart, you can use the shipping calculator at the bottom of the page by entering your postcode and region, this will provide you with a quote.

How long after placing will I receive my order?

Our production lead time varies depending on demand. Typically, it stays between 7-15 working days. As part of the checkout process, you will be prompted to select a ‘required date.’ The soonest date available indicates our current production lead time, however, this is NOT a delivery date. Please note trucks for outside of Auckland uplift from us on certain days, to get a more accurate eta please email info@cabjaks.co.nz.

What happens if my order gets damaged by the freight company?

If your order is damaged in transit, you should get in contact with the office and we will arrange to have a replacement made and sent out to you as quickly as possible.

What products do you offer?

Cabjaks manufactures quality cabinets, wardrobes and storage solutions made to order. Our standardized product design and production process allows us to offer our customers a unique price proposition to go with our rapid manufacturing timeframes. We manufacture all our products at our factory in Auckland, New Zealand from White 16mm Laminex Melteca board, with Hafele and Stefano hardware.

What board material do you use?

The board we use is Laminex 16mm TE White Melteca board with a white satin finish and 1mm PVC edging. All of our board is manufactured in New Zealand from sustainably grown New Zealand pine.

Do you have a paint match?

Yes, the closest paint colour is Dulux Mt Aspiring Half.

Do you have a showroom?

Yes! If you would like to check out the look and feel of our product, get some help with a design you’re working on or just get some ideas about how we might be able to help, please come and visit us in the showroom. We are located at 6 Echelon Place, East Tamaki and are open 9am-4.30pm weekdays and 9am-1pm on Saturdays.

What is the warranty?

We offer a 10 year warranty on all of our products. As a rule of thumb, anytime our customers have an issue with the workmanship or quality on any of our products, hardware or fittings, we replace them no questions asked and at no cost.

What is the lead time for production?

Our production lead time varies depending on demand. Typically it is between 7 - 15 working days.  As a part of the check out process you will be asked when you require your order. The soonest date that is available indicates our current production lead time. Our production lead time does not include delivery. This varies enormously depending on location.  South Island main centres please allow an extra 2 weeks, areas further a field can take longer.