FAQs

Do you manufacture custom cabinets?

We do not offer custom cabinets. You can find all available sizes on our website under Our Products.

For gaps, we recommend using filler panels with a void behind them. If you're struggling to make our standard cabinets fit your space, email info@cabjaks.co.nz with your plans and we’ll do our best to suggest a solution. Please note that we are limited to our standard modules, so we may not have a solution for every situation.

Will my cabinets come flat packed?

Our kitchen, laundry and tall cabinets come fully assembled. We do not offer flat packed cabinets.

Can I just replace the doors on my cabinets?

Yes. If your original cabinets were purchased from Cabjaks, you can order replacements using our standard fronts.

If your cabinets were not purchased from us, you can use our custom panel tool to price doors in your required size.

Can I change the placement of my handles?

We are unable to change handle placement during manufacturing. This would need to be done on-site during installation.

If you select "No handle holes", the fronts will not be drilled, allowing you to choose your own handle placement on-site.

Do you manufacture shaker style doors?

No, we do not manufacture shaker style doors.

Do you sell appliances?

Yes, we sell a range of appliances. These can be viewed here: Browse appliances.

Will my cabinets come with the handles attached?

No. To prevent damage during transit, handles are supplied separately with the screws and must be installed on-site.

What’s the difference between sink back and non-sink back cabinets?

Sink back cabinets have a solid 16mm back panel, making it easier to fix electrical and plumbing components directly to the cabinet.

Non-sink back cabinets have a thinner 3mm backing board. These can still be used under sinks, but installation may be more difficult.

Can I buy extra shelves?

Yes, we sell additional shelves for our cabinets. You can order them here: Extra cabinet shelves.

If you need shelves for cabinets not purchased from Cabjaks, measure your required size and check if one of our stock shelves will fit. Otherwise, you can order a custom panel using our custom panel tool.

What is the weight capacity of shelves?

There is no fixed weight rating, as this depends on factors such as shelf width, load distribution, and installation.

To reduce the risk of bowing, we recommend installing an L-bracket underneath the shelf for additional support.

What is the weight capacity of drawers?

• Soft close drawers: 40kg per drawer
• Standard drawers: 25kg per drawer

How much adjustment do the cabinet feet allow?

The adjustable feet can be set between 110mm and 160mm in height.

Do you have cabinets designed for stacked washing machines and dryers?

No, we do not manufacture cabinets specifically designed to house stacked washing machines and dryers.

Our recommended approach is to place the appliances side by side, with end panels on either side and a benchtop installed over them.

Do I need end panels for wall cabinets?

No, standard white wall cabinets come with finished sides.

However, if you are ordering coloured fronts, you will need end panels on any exposed sides, as the cabinet carcasses remain white.

Can I order cabinets without doors?

Yes. At the bottom of the cart, there is a special request option where you can select to exclude doors.

You can either:

• Place your order and we will refund the door price difference, or
• Select bank deposit, and we will adjust the invoice before payment

Please include a note requesting a door reduction so our team can process it correctly.

How do I plan using corner cabinets?

Our corner base cabinets measure 786 × 786mm.

They align with:

• 485mm deep cabinets when installed directly against the wall
• 585mm deep cabinets when installed 100mm off each wall (resulting in an overall footprint of 886 × 886mm)

Blind corner cabinets require a filler panel on the return side to ensure doors and drawers can open properly.

For a 50 × 50mm corner:

• Install the cabinet 35mm off the wall
• Use a 50mm wide filler panel

What are your benchtops made from?

Our benchtops are made from 30mm thick particle board covered in high-pressure laminate.

Can you manufacture custom benchtops?

Yes, we can manufacture custom length and depth laminate benchtops using our benchtop planner.

Please note that we are limited by our manufacturing capabilities. If the benchtop cannot be created in the planner, we are unable to manufacture it.

Can I pick up a benchtop blank today?

No, we do not keep benchtop blanks in stock, as they are allocated to existing orders.

Blanks can sometimes be produced faster than our standard lead time, but this depends on current allocation and production scheduling.

Can you manufacture breakfast bars in depths other than 650mm or 900mm?

Our standard breakfast bars are only available in 650mm and 900mm depths, as these sizes allow both the front and back edges to be rolled.

If you choose a different depth, only the front edge will be rolled.

Is a specific benchtop colour available?

If you can add the colour to your cart, it is currently in stock.

If the colour is unavailable, email info@cabjaks.co.nz to request availability information.

Please note our previous "White" benchtop colour has been replaced with "Pearl".

How do I calculate the size of my benchtop?

Add together the widths of all cabinets, voids, end panels, and overhangs.

You can then enter these dimensions into our benchtop planner and select your preferred edge finishes.

All standard benchtops include a rolled front edge. Breakfast bars include rolled edges on both front and back.

How do I calculate the correct benchtop overhang?

We recommend a 15mm front overhang.

For example, with 585mm deep cabinets, a 600mm benchtop is recommended.

For exposed ends (not against a wall or tall cabinet), allow a 10–15mm overhang and ensure the edge is finished to cover the raw board.

Can I purchase a benchtop offcut?

No, we do not keep offcuts in stock.

You can order a full 3600mm benchtop blank online and contact our office to check if early pickup is available.

Can you cut sink or hob holes?

No, sink and hob cutouts must be completed on-site during installation.

The only exception is kitchenettes where a sink and benchtop option is selected. However, sinks are still supplied separately and are not pre-installed.

Do you sell splashbacks or upstands?

No, we do not currently offer splashbacks or upstands.

How should I clean my laminate benchtop?

Use warm soapy water or household spray cleaners such as:

• Mr Muscle Surface & Glass
• Ajax Spray & Wipe

Do you offer stone or quartz benchtops?

No, we currently only manufacture laminate benchtops.

Stainless steel benchtops are available on selected kitchenette models.

How should I seal my benchtop?

Seal any hidden exposed edges with acrylic paint to protect the particle board.

All benchtops should be sealed with silicone where they meet walls, end panels, or splashbacks to prevent water ingress.

If installing a splashback:

• Apply silicone seal
• Install splashback
• Apply final silicone seal

Do your wardrobes come flat packed?

Yes. Our wardrobe components are supplied flat packed for easier transport and installation.

You can access our wardrobe installation guides here: Wardrobe how-to guides.

Do you manufacture sliding, wardrobe, or bifold doors?

No, we do not manufacture sliding, wardrobe, or bifold doors.

For these, we typically recommend using a specialist supplier such as Showerwell.

What if my wardrobe top panel or hanging rail is too large for my space?

Our wardrobe top panels and hanging rails are designed to be cut down on-site to fit your space exactly.

We are unable to cut these to size at our factory. However, you can order a custom panel if you prefer a pre-sized option.

Do you offer coloured wardrobe components?

No, our wardrobe components are currently only available in white.

How do I separate wardrobe orders for different rooms?

We recommend placing separate orders for each room or wardrobe area.

This ensures each order is labelled with its own order number, making it easier to identify and install the correct components in each space.

Can I buy extra wardrobe shelves?

Yes, you can purchase additional wardrobe shelves here: Wardrobe shelves.

If your wardrobe is not from Cabjaks, measure your required size and check whether one of our stock shelves will fit. Otherwise, you can order a custom-sized panel using our custom panel tool.

Do you measure on site?

We do not provide any on-site services. If you need help with measuring, your best option is to contact one of our recommended installers or read our measuring how-to guide.

How do I add special requirements?

We have 4 special requirement options: No Handle Holes, No Handles / Handle Holes, No doors (include hinges and mounts), or No doors (no hinges or mounts). These options can be found at the bottom of the page once you’ve selected “Go to cart”. There is also a Special Requirements box you can use for additional delivery notes or other notes.

How do I get a quote?

Our business model is a do-it-yourself experience. We have online planners for wardrobes, benchtops, laundries and kitchens. We recommend creating an account, entering your measurements into the planner, and designing using the cabinetry/products available. You’ll be able to see the cost as you design.

We also recommend checking out our How-To Guides.

Do you offer a design service?

We do not offer a design service. However, if you’re having trouble with our online planning tool, you can get in contact with us or visit our showroom and our team will do their best to help.

Do you carry stock of your products?

All our cabinets, benchtops and wardrobes are made/picked to order, so we don’t keep spares in stock. Some panels and accessories can be collected/shipped earlier than the standard lead time depending on stock levels.

Do I need to make full payment when I order?

We need to receive full payment before we start manufacturing your order. Payment can be made by card when placing your order or by bank deposit.

Am I able to edit the items in my cart?

You can edit the quantity of an item in your cart (e.g. number of handles). To change a measurement, the item needs to be deleted and added again with the new measurements.

Is there a 3D function on the planner?

We don’t currently have a 3D view for our planners. For kitchen and laundry plans, we do have a front view planner (2D). You can find this by clicking through to the Review stage of the planner — the button is just below your plan.

Resetting password

If you’re struggling to reset your password, email info@cabjaks.co.nz with the email your account is linked to. In most cases, it won’t let you reset your password because the account isn’t activated, so we’ll resend an activation link.

Do you have samples?

Yes! Samples are free to collect from our showroom in Pakuranga, or there’s a flat courier fee of $20. They can be ordered by searching “samples” on our website and checking out.

Do you offer an installation service?

No, we do not provide an installation service. We have a list of recommended installers available on our website under the installers section.

Do you provide on-site services, measuring, or quoting?

No, we do not carry out any on-site work. We manufacture the cabinetry only, and all quoting is done online using our planners.

If you need help measuring, we recommend contacting one of our recommended installers or referring to our measuring how-to guide.

Do you provide sink or cooktop cutouts?

No, we do not provide sink or cooktop cutouts on custom benchtops. This is typically done during installation to ensure placement and measurements are correct.

You can access our sink cutout guide here: Sink Cutout How-to.

The only exception is for kitchenettes where a sink and benchtop option is selected on the product page. Please note, the sink will still not be installed into the benchtop.

Do you provide everything required for installation?

Our cabinets come fully assembled, however minor adjustments to hinges or drawer fronts may be required during installation.

Screws, L-brackets, and other installation accessories are not included, but can be purchased here: Accessories.

Toe-kicks do not include clips. They are typically secured using silicone or glue onto the adjustable feet.

What is the process for picking up my order?

Your order will be manufactured by your selected required-by date. Once it’s ready, you will receive an email confirming that your order can be picked up from our factory.

You do not need to book a time slot to pick up your order. However, if you are travelling from outside of Auckland, it’s a good idea to check your order is ready before you set off.

How do I arrange delivery?

You can choose delivery during checkout. At the Shipping stage, select delivery to your address.

If your order is being delivered outside of Auckland, it will be collected by our freight company (Conroy Removals). They will contact you after uplift to confirm a delivery time.

If your order is being delivered within Auckland, a member of our team will contact you the day before delivery to confirm.

Please note: The “date required” selected at checkout is an expected production date, not a delivery date. Once your order is completed, it will be booked onto the next available truck servicing your region. Truck uplift days vary by location (some regions only have one uplift per week). While our team will do their best to make the next truck if it falls before your required date, this cannot be guaranteed.

Estimated delivery timeframes:

• Auckland: allow an extra 1–3 business days
• North Island (outside Auckland): allow an extra 2–5 business days from uplift
• South Island: allow an extra 5–14 business days from uplift

How much is delivery?

Delivery pricing is calculated based on the size of your order and your location. Once you’ve added everything to your cart, use the shipping calculator at the bottom of the page by entering your postcode and region to receive a quote.

It says the system can’t find my postcode for delivery — how do I get a quote?

To get a manual quote from our freight company, an order needs to be in our system so we can confirm the cubic metreage.

To do this without paying upfront:

• Select Organise your own shipping as the freight option
• Select Bank deposit as the payment option

This allows you to place the order without making payment. We can then request a freight quote and send you an updated invoice so you can decide whether to proceed or cancel.

Alternatively, you can try the nearest postcode(s) to yours as an estimate, however the final price may change once the correct address is entered.

How long after placing my order will I receive it?

Our production lead time varies depending on demand, but is typically 7–15 working days. During checkout, you’ll be prompted to select a “required date”. The soonest available date reflects our current production lead time.

Please note: This is not a delivery date. Freight trucks uplift from us on specific days depending on your region. For a more accurate ETA, please email info@cabjaks.co.nz.

I’m expecting delivery tomorrow but haven’t heard anything

The date selected at checkout is a required-by date for production, not a delivery date.

If you would like to confirm your uplift day and get a rough ETA, email info@cabjaks.co.nz with your order number.

What happens if my order gets damaged by the freight company?

If your order is damaged in transit, please contact our office as soon as possible and we will arrange for a replacement to be made and sent out as quickly as we can.

What products do you offer?

Cabjaks manufactures quality cabinets, wardrobes and storage solutions made to order. Our standardized product design and production process allows us to offer our customers a unique price proposition alongside rapid manufacturing timeframes.

We manufacture all our products at our factory in Auckland, New Zealand using White 16mm Laminex Melteca board, with Hafele and Stefano hardware.

What board material do you use?

The board we use is Laminex 16mm TE White Melteca board with a white satin finish and 1mm PVC edging. All of our board is manufactured in New Zealand from sustainably grown New Zealand pine.

Do you have a paint match?

Yes, the closest paint colour match is Dulux Mt Aspiring Half.

Are there other colours available?

Our cabinetry is available in 8 colours. Please note we are unable to produce any kitchenettes or wardrobe components in any colour other than our standard white.

Do you have a showroom?

Yes! If you would like to see our products in person, get help with a design, or gather ideas, visit our showroom at:

77 Ben Lomond Crescent
Pakuranga
Auckland

Opening hours:
Weekdays: 9am – 4.30pm
Saturday: 9am – 1pm

What is the warranty?

We offer a 10-year warranty on all of our products. If there is ever an issue with workmanship, quality, hardware or fittings, we replace them at no cost.

What is the lead time for production?

Our production lead time varies depending on demand, but is typically between 7–15 working days.

During checkout, you’ll be asked when you require your order. The soonest available date shown reflects our current production lead time.

Please note: Production lead time does not include delivery time.

Estimated delivery timeframes:
South Island main centres: allow approximately 2 additional weeks
Remote areas: delivery may take longer