How do I place an order?
All orders must be placed online using the Cabjaks website and checkout process. This can either be done on your own device or with assistance from our team remotely or in the showroom.
Customer details, shipping address, delivery fees and payment options are all gathered in the checkout process.
Can I save my plan and order later?
Yes, you can create an account on the Cabjaks website using your name, email address and password. Any plans or carts you save will be found on the account page, along with your previous and current orders.
Saved plans do not have an expiry date, so this data will be stored for as long as you need.
Can I get a quote before ordering?
Yes, the easiest and fastest way to quote your project is to use one of our simple online planning tools. All of our available products and prices can be found on the website or in the planners.
If you have any questions about the products or require further assistance with planning, you can use our online chat or contact page to get in touch with the team.
Can I make changes after placing my order?
It’s best to ensure your order is correct before pushing it through the checkout process, as orders feed directly through into our backend production system as soon as they are placed and paid for.
If you need to place the order before you know it is 100% correct, make sure to use the ‘bank deposit’ payment option to ensure we do not begin production until you have confirmed the order and paid the full amount.
If your order has already been manufactured at the time of a change request, we may need to advise you of a late change fee.
As a general rule of thumb, we will do our best to assist with any changes or amendments needed throughout the order journey, as we understand that life happens and things are destined to change.
What payment methods do you accept and what are your payment terms?
We can currently accept payment with credit/debit cards through our online payment portal or by bank deposit. Neither of these options incur any transaction fees on our part.
We need to receive full payment before we start manufacturing your order.
When does my order go into production?
Your order will only be sent to our production team once we have received full payment for the order.
The expected lead time for manufacture only begins once payment has been received.
Do you offer on-site measures, designing or quoting services?
We do not provide any on-site services. If you need help with measuring, your best option is to contact one of our recommended installers or read our measuring how-to guide.
Our business model is a do-it-yourself experience. We have online planners for wardrobes, benchtops, laundries and kitchens.
We recommend creating an account, entering your measurements into the planner, and designing using the cabinetry/products available. You’ll be able to see the cost as you design.
We do not offer a design service. However, if you’re having trouble with our online planning tool, you can get in contact with us or visit our showroom and our team will do their best to help.
We also recommend checking out our How-To Guides.
How do I add special requirements, requests or order notes?
We have four special requirement options: No Handle Holes, No Handles / Handle Holes, No doors (include hinges and mounts), or No doors (no hinges or mounts).
These options can be found at the bottom of the page once you’ve selected “Go to cart”. There is also a Special Requirements box you can use for additional order or delivery notes.
Do you carry stock of your products?
All our cabinets, benchtops and wardrobes are made or picked to order, so we don’t keep spares in stock.
Some panels and accessories can be collected or shipped earlier than the standard lead time depending on stock levels.
Can I edit the items in my cart?
You can edit the quantity of an item in your cart, such as the number of handles. To change a measurement, the item needs to be deleted and added again with the new measurements.
Is there a 3D function on the planner?
We don’t currently have a 3D view for our planners.
For kitchen and laundry plans, we do have a front view planner. You can find this by clicking through to the Review stage of the planner. The button is just below your plan.
How do I reset my password?
If you’re struggling to reset your password, email info@cabjaks.co.nz with the email your account is linked to.
In most cases, it won’t let you reset your password because the account isn’t activated, so we’ll resend an activation link.
Do you have samples available?
Yes. Samples are free to collect from our showroom in Pakuranga, or there’s a flat courier fee of $20.
They can be ordered by searching “samples” on our website and checking out, or by visiting our samples page.