What is the process for picking up my order?
Your order will be manufactured by your selected required by date, you will receive an email to confirm that your order is ready to be picked up from our factory. You do not need to request a time slot to pick up your order, however, it may be a good idea if you are coming from outside of Auckland to check that your order is ready to be picked up before you set off.
How do I arrange delivery?
You can chose to have your order delivered in the check-out process when placing your order. Once you get to the ‘shipping’ stage, you will be provided with the option to select shipping to your address. If your order is being delivered outside of Auckland, it will be picked up by our freight company; Conroy Removals, and you will be contacted by them after the uplift to confirm a delivery time. If your order is being delivered within Auckland, a member of our team will be in touch with you the day before delivery to confirm.
Please note: the ‘date required’ selected at checkout is an expected production date, NOT a delivery date. Once your order is completed, it will be booked on to the next available truck coming to your region.
Delivery schedules vary enormously depending on location:
Auckland delivery: allow an extra 1-3 business days
North Island Delivery: allow an extra 2-5 business days
South Island Delivery: allow an extra 5-14 business days
How much is delivery?
The cost for delivery is calculated based on the size of your order and your location. Once you have added everything to your shopping cart, you can use the shipping calculator at the bottom of the page by entering your postcode and region, this will provide you with a quote.
If your postcode is unavailable in our system, you will be prompted to contact the office. Our office team will be able to provide you with a freight quote directly from our freight company once you have placed your order under the ‘bank deposit’ option. If you no longer wish to go ahead with the order after receiving the freight quote, your order can be cancelled.
What happens if my order gets damaged by the freight company?
If your order is damaged in transit, you should get in contact with the office and we will arrange to have a replacement made and sent out to you as quickly as possible.