What is the process for picking up my order?
Your order will be manufactured by your selected required-by date. Once it’s ready, you will receive an email confirming that your order can be picked up from our factory.
You do not need to book a time slot to pick up your order. However, if you are travelling from outside of Auckland, it’s a good idea to check your order is ready before you set off.
How do I arrange delivery?
You can choose delivery during checkout. At the Shipping stage, select delivery to your address.
If your order is being delivered outside of Auckland, it will be collected by our freight company (Conroy Removals). They will contact you after uplift to confirm a delivery time.
If your order is being delivered within Auckland, a member of our team will contact you the day before delivery to confirm.
Please note: The “date required” selected at checkout is an expected production date, not a delivery date. Once your order is completed, it will be booked onto the next available truck servicing your region. Truck uplift days vary by location (some regions only have one uplift per week). While our team will do their best to make the next truck if it falls before your required date, this cannot be guaranteed.
Estimated delivery timeframes:
- Auckland: allow an extra 1–3 business days
- North Island (outside Auckland): allow an extra 2–5 business days from uplift
- South Island: allow an extra 5–14 business days from uplift
How much is delivery?
Delivery pricing is calculated based on the size of your order and your location. Once you’ve added everything to your cart, use the shipping calculator at the bottom of the page by entering your postcode and region to receive a quote.
It says the system can’t find my postcode for delivery — how do I get a quote?
To get a manual quote from our freight company, an order needs to be in our system so we can confirm the cubic metreage.
To do this without paying upfront:
- Select Organise your own shipping as the freight option
- Select Bank deposit as the payment option
This allows you to place the order without making payment. We can then request a freight quote and send you an updated invoice so you can decide whether to proceed or cancel.
Alternatively, you can try the nearest postcode(s) to yours as an estimate, however the final price may change once the correct address is entered.
How long after placing my order will I receive it?
Our production lead time varies depending on demand, but is typically 7–15 working days. During checkout, you’ll be prompted to select a “required date”. The soonest available date reflects our current production lead time.
Please note: This is not a delivery date. Freight trucks uplift from us on specific days depending on your region. For a more accurate ETA, please email info@cabjaks.co.nz.
I’m expecting delivery tomorrow but haven’t heard anything
The date selected at checkout is a required-by date for production, not a delivery date.
If you would like to confirm your uplift day and get a rough ETA, email info@cabjaks.co.nz with your order number.
What happens if my order gets damaged by the freight company?
If your order is damaged in transit, please contact our office as soon as possible and we will arrange for a replacement to be made and sent out as quickly as we can.